Good to know
Policies & FAQ
Policies
Please read before booking your appointment.
Deposits
All appointments require a non-refundable deposit of $25 upon booking. This deposit secures your appointment on the schedule & will go towards your final payment to be made on the day of your service.
Rescheduling
Deposits can be transferred for all rescheduled appointments provided a 48 hour notice is given.
Booking approval
All online bookings require approval before the appointment is officially added to the schedule.
After booking via direct message/call/text, an invoice for the deposit will be sent via email. After the deposit is received your appointment will be approved and added to the schedule.
Your first visit
New clients are required to fill out an intake and general consent form upon arrival for their first visit. All new clients should plan accordingly and arrive 10 minutes before the scheduled appointment time so they do not miss out on hands on service time due to filling out forms.
Before a facial
If you are currently on any prescription vitamin A (tretinoin, retin-A, adapalene, etc.) it is best to stop using a week prior to any facial appointments.
FAQ
Still have a question? Call (860) 265-6050 or message us on Instagram (opens in new tab) or TikTok (opens in new tab).
Is my online booking confirmed right away?
All online bookings require approval before the appointment is officially added to the schedule.
Can I book by phone, text or message?
Yes. After booking via direct message/call/text, an invoice for the deposit will be sent via email. After the deposit is received your appointment will be approved and added to the schedule.
I don’t know which facial to choose.
Don’t know where to start? Your provider can customize to fit what your skin needs. Every facial includes a skin analysis to choose the best combination of products and techniques to create a treatment specifically for you. You can also book a free 30-minute consultation.
What should I do before my first appointment?
Plan to arrive 10 minutes early to fill out an intake and general consent form. If you are currently on any prescription vitamin A (tretinoin, retin-A, adapalene, etc.) it is best to stop using a week prior to any facial appointments.
How long do waxing results last?
New hair will not grow back in the previously waxed area for four to six weeks, although it is common to see regrowth in only a week due to some of their hair being on a different hair growth cycle.
How are products shipped?
All Skin Script and PCA Skin products can be ordered and shipped via drop shipping. This means the order is shipped directly from those companies. By utilizing dropshipping, we are limiting waste and ensuring your purchase is high quality products with a longer shelf life.
Can I buy products at the spa?
Retail is now also available in spa to purchase before or after your spa appointments, or you can set up an appointment to shop or pick up any products as our hours are by appointment only.
Where is the studio?
Inner Glow Spa & Wellness is located inside Hands On Therapeutic Massage at 42 Bridge St, East Windsor, CT 06088.